We are facing intermittent issues on our Windows Hosting Server due to which you might face problems while accessing the websites, Plesk Panel, Webmail services hosted on the server.
Errors faced while accessing Plesk panel and website:
503 service unavailable,
Website not accessible.
Our System Administration team is working towards identifying and resolving the issue at the earliest.
Kindly keep an eye on this thread for further updates.
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As of 16:00 GMT our teams continue to work diligently to restore services. Our senior technology teams along with industry's leading third-party experts have been engaged to assist us in order to solve this at the earliest.
Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as and when we have new updates.
Description of work
We will be migrating bh-plesk-mssql1.webhostbox.net from Windows Server 2008 R2, SQL 2012 to Windows Server 2016, SQL 2016. All the databases along with the websites hosting their database on this DB server will be down during the maintenance window.
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We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.
We have begun restoring service to impacted customers. Please refer to this post for further status updates. We appreciate your continued patience.
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We have restored service for a number of our customers and continue to work around the clock toward complete restoration. Please continue to monitor this post for further updates. We appreciate your ongoing patience.
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At this time, the majority of the websites impacted have been restored. Thank you for your patience during this process.
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At this time, the majority of the websites affected have been restored. We continue to work diligently to restore a small number of remaining websites and email as soon as possible.